Questions, Answered Plainly

No. We are an independent third-party assistance platform. We help users explore and navigate service-related information and do not directly operate an internet or cable network.

No. We do not sell, resell, or activate services. Any service agreement is entered into directly between you and the provider you choose, under that provider's own terms.

We are not affiliated with or endorsed by any specific service provider unless that relationship is explicitly stated on the relevant page.

We can help you think through how your household uses the connection. We do not publish speed guarantees or claims.

No. Pricing changes frequently and varies by address, so it must be confirmed with the applicable provider.

No. Channel availability is set by each provider and should be verified directly with them.

We can explain common equipment concepts in general terms. Provider-specific hardware support is handled by that provider.

No. Streaming services are operated independently by their own companies under their own terms.

We provide general category information only. Catalogues change constantly and are best checked at the source.

A team member will speak with you directly on the call to understand what you're looking for and help you think through your options.

Requesting information does not create any obligation to purchase anything from any provider.

Any fees, if applicable, would be disclosed before they apply. [Commercial terms to be provided by the business.]

Refund terms are described on the Refund Policy page and are currently placeholder content pending final business terms.